Your agent should respond to both direct messages and group chat messages (if applicable).
For direct messages, it should automatically respond.
We recommend reacting to messages with an emoji (like 👀or ⌛) to indicate the message was received, while the response is processing.
For group chat messages, agents should only respond if they are mentioned with the ”@” symbol and the agent’s name. (example “@bankr”), OR if the user replies directly to a message from the agent (using the reply content type).
For group chat messages, agents should only respond if they are mentioned with the ”@” symbol and the agent’s name. (example “@bankr”), OR if the user replies directly to a message from the agent (using the reply content type).